We license the Brinks brand name to use on our padlocks and door hardware. Hampton Products has never manufactured safes. We hope the following information will be helpful.
Brinks had a licensing agreement with First Alert to make the personal safes and lockboxes, which ended in 2006.
If you have an issue with the combination of your safe:
They used to help customers with some of the combinations but not all of them, First Alert can be reached at 800-323-9005.
If you have an issue with lost keys:
First Alert helped customers with keys until 2013 so it is recommended that you consult a locksmith for a key.
Here is a link to their safe manuals:
Brink's Home Security Customer Service 800-447-9239