Q: Why does the inside latch unlock after closing the door?
A: The inside latch has a "No Lock Out" feature. If locked before closing the door it will unlock the latch or catch drags across the strike plate.
Q: Why does pushing on the outside button unlock the inside while the door is closed?
A: The spindle or flat bar that attaches the inside to the outside is one segment too long. Remove a segment and the problem will be fixed.
Q: Can I lock the door on my why out?
A: No, the inside latch has a "No Lock Out" feature. If locked before closing the door it will unlock the latch or catch drags across the strike plate. It can only be locked after it is closed or with the key from the outside.
Q: Why does the cylinder pull out with the key?
A: To fix, please remove entire handle from door. Slide key and cylinder into the push button, turn 1/2 turn(180 degrees) and remove key. The cylinder is now locked into the button. Re-assemble the handle to the door. The spindle going through the door will not allow the cylinder to turn back 180 degrees, only 90 degrees to the left and 90 degrees to the right.
If your cylinder does turn 180 degrees after re-assembling to the door then either your spindle did not get inserted into the back of the cylinder or your door is thicker then the spindle is cut for.
Q: Can I have the key cylinder re-keyed?
A: No, they are wafer cylinders and not re-keyable.